Terms & Conditions

Terms & Conditions

Blue Butterfly Dancewear is the trading style of Blue Butterfly Dance Company; a company registered in England with registered number 11313947. Our trading address and registered office is at Unit 1 Swan Centre, Eastleigh, Hampshire, SO50 5SG, United Kingdom.

Acceptance of Terms and Conditions

When you submit your order to Blue Butterfly Dancewear, you are confirming that you are purchasing as a consumer and that you accept the content of our terms and conditions. All orders placed by you are subject to acceptance by Blue Butterfly Dancewear and product availability.

You may not resell our products on internet marketplaces without our prior permission.

Payment Terms

All orders are paid in advance.

Stock Availability/ Back Orders

Availability of stock cannot be guaranteed and Blue Butterfly Dancewear accepts no liability for consequential loss due to late deliveries from us or our suppliers. Items which are not available at time of order will be cancelled and refunded, unless otherwise communicated. 


Blue Buttefly Dancewear accepts no responsibility for orders that are lost or delayed, or which are not received for any reason.


All prices are those at date of ordering and are subject to change without notice. VAT rates may vary dependent upon the country of destination and will be charged at the applicable rate.

Registered VAT Number


Delivered Parcels

Orders are dispatched Monday to Friday only. All parcels received must be checked at the time of delivery. Only the number of boxes received should be signed for. Any damaged parcels received should be signed for as damaged, and photographs should be taken of the damaged parcel to substantiate any claim. Any orders received incorrectly or with damaged items must be notified by telephone or email within 48 hours of receipt to enable a claim to be made. Claims for damaged parcels must be raised with the courier company, by Blue Buttefly Dancewear, within 5 working days.

If your delivery address is outside of the UK, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You are liable to meet any additional charges for customs clearance or additional documentation. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.

Please note international shipments may be subject to cross-border inspections by customs authorities.

Non-Delivery of Parcels

In the unfortunate event that your parcel does not arrive after dispatch from Blue Buttefly Dancewear within the delivery service expected time you must inform us. Dependent upon the delivery service used we are able to raise a claim on your behalf.

In such an event we can re-dispatch your order on a new invoice in conjunction with your account status. No invoices will be refunded until the claim has been finalised.

Customer Collections

Customer Collection is available to our UK customers only. Customers collecting their orders must do so by prior appointment. Collections are only available between Blue Butterfly Studios opening hours.


All of our garments should be checked before use, as we do not accept worn clothing back, unless a fault has quickly revealed itself after initial wear. In such isolated cases the garments need to be washed before return.

Returned goods which are not faulty must be in their original unmarked packaging, and must be returned within 28 days of dispatch. Please mark faults with sticky tape to identify the problem. The customer will need to pay for returned items. A receipt of postage should be obtained for all returned items. Refunds will be submitted to the original payment method. 

Please note that garments which are not regular stock items, will not be accepted back for credit. For reasons of hygiene we are unable to exchange or credit hats, wigs or underwear even if returned unworn. Where a product has a hygiene sticker warning that the product cannot be returned once the sticker is removed, a refund or exchange will not be given if the seal is broken except in accordance with legal rights. Tights may not be returned once opened unless they are faulty. 

Parcels being returned from outside the UK must be clearly marked on the box as ‘Goods being returned to the UK’.  Any customs charges incurred by Blue Buttefly Dancewear due to a parcel not being clearly marked will be passed on to the customer and deducted from the corresponding credit.

Please be aware that returned items may take up to 28 days to be processed.


Please note that any discrepancies must be notified in writing within 14 days of invoice date.

Conformity of Goods

Every care is taken to ensure that the specification and description of our products are correct at the time of going to print. Colour reproduction of the products is a close representation. However, we cannot accept any responsibility for any variation in colour caused by the printing process. All our products are intended for children aged 3 years or above.

Data Protection

Any personal information that you provide to us will only be used in accordance with the General Data Protection Regulation and any implementing national laws.

If you would like further information about how we use any personal information that you give to us, please see our Privacy Policy which is available on our website.

Use of Website Images

By downloading images from the website you are agreeing to abide by the Conditions Of Use.

Product Reviews

Registered users to the website may post reviews and comments so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of the content. Blue Butterfly Dancewear reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

Online Shopping

Blue Butterfly Dancewear shall not be liable to any person for loss or damage which may arise as a result of any failure by you to protect your password or account. You are responsible for the confidentiality of your password and account and any activities that occur under your account.

Blue Butterfly Dancewear do not accept responsibility for the submission of incorrect orders and you are responsible to check the order before completing the process online. You are able to correct errors or make changes to your order up to the point at which you click Place Order within the Checkout – 3. Place Order page of our checkout. Once you have submitted your order we are unable to amend, remove or add any further items.

Law and Jurisdiction

These terms and conditions are subject to English law. In placing your order you agree to submit to the non-exclusive jurisdiction of the courts of England and Wales.

These terms and conditions are subject to change without notice.


It is hereby acknowledged that this Agreement cannot and does not augment, modify, or in any way affect any warranty provided by the original product or part manufacturer in connection with any third-party manufactured product or part purchased through this Site. Notwithstanding the foregoing, IDS reserves the right, in its sole discretion, to provide additional warranties solely for such part or products purchased via the Site in the future. YOU SHALL LOOK TO THE MANUFACTURER OF GARMENTS AND/OR PRODUCTS PURCHASED THROUGH THE SITE FOR ANY WARRANTY THEREON. NO AGENT, EMPLOYEE, OR REPRESENTATIVE OF IDS HAS ANY AUTHORITY TO MAKE ANY AFFIRMATION, REPRESENTATION, OR WARRANTY CONCERNING ANY SUCH PRODUCTS OR GARMENTS CONTRARY OT THE FOREGOING.