Returns

Returns

Returns address:

Blue Butterfly Dancewear, Unit 1 Swan Centre, Eastleigh, Hampshire, SO50 5SG

Returns Information:
(Non-faulty)

All of our garments should be checked before use, as we do not accept worn clothing back, unless a fault has quickly revealed itself after initial wear. In such isolated cases the garments need to be washed before return.

Returned goods which are not faulty must be in their original unmarked packaging, and must be returned within 28 days of dispatch. Any necessary re-packing will be charged at £2.50 + VAT per item.

We advise all customers to send items back on a tracked service and that you obtain proof of postage. Customers to pay for return postage. Refunds will be made to the original payment method.

Please note that garments which are not regular stock items will not be accepted back for credit. 

For reasons of hygiene we are unable to exchange or credit hats, wigs, hair accessories or underwear even if returned unworn. Where a product has a hygiene sticker warning that the product cannot be returned once the sticker is removed, a refund or exchange will not be given if the seal is broken except in accordance with legal rights. Tights may not be returned once opened unless they are faulty. 

Returns Information:
(Faulty)

All of our garments should be checked before use, as we do not accept worn clothing back, unless a fault has quickly revealed itself after initial wear.

Before returning the item, please contact us to let us know of the fault.

Please mark faults with sticky tape to identify the problem. 

We advise all customers to send items back on a tracked service and that you obtain proof of postage. Customers to pay for return postage. Refunds will be made to the original payment method.

We are unable to accept returns if:

  • A label has been applied to the costume bag or packaging, or if it has been marked in any way
  • The actual label or tag inside the garment has been removed, or marked in any way (not applicable to faulty items)
  • An item has been returned without the included accessories
  • The date we received the return is more than 28 days after the dispatch date

All returned items unless faulty must be in a resaleable condition including the garment bags, packaging and accessories.

International Returns

Parcels being returned from outside the UK must be clearly marked on the box as ‘Goods being returned to the UK’. Any customs charges incurred by Blue Butterfly Dancewear due to a parcel not being clearly marked will be passed on to the customer and deducted from the corresponding refund.

Please be aware that returned items may take up to 28 days to be processed.